Shipping Policy

At Quit Mood, we are committed to processing and delivering your orders as quickly and reliably as possible. Please review the following shipping policy before placing your order.

Order Processing

All orders are shipped from our warehouse in the United States.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays. During holidays, promotional events, or periods of high order volume, processing times may be slightly longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

For orders shipped within the United States, the estimated delivery time is typically 3–7 business days after the order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances beyond our control.

The estimated shipping time begins after your order has been processed and shipped, not when the order is placed.

Shipping Costs

Available shipping methods and applicable shipping fees will be displayed at checkout before you complete your purchase.

From time to time, Quit Mood may offer free shipping or other shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active or update after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at help@chillchica.com, and we will do our best to assist you.

Incorrect Shipping Address

Please carefully review your shipping address before completing your order.

If you realize that you entered an incorrect or incomplete shipping address, please contact us as soon as possible at help@chillchica.com.

We will do our best to update your shipping information if your order has not yet been processed or shipped. However, we cannot guarantee that changes can be made after an order has entered processing or been shipped.

Quit Mood is not responsible for orders that are delivered to an incorrect or incomplete address provided by the customer.

Delayed, Lost, or Missing Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If your package is delayed, please first check the tracking information provided by the carrier.

If your tracking information shows that the package has been delivered but you cannot locate it, please check with household members, neighbors, building management, or the carrier for additional information.

If you are still unable to locate your package, please contact us at help@chillchica.com. We will review the shipment information and assist you with the next steps.

Please note that delivery delays caused by the shipping carrier, severe weather, holidays, or other circumstances outside of our control may occur.

Damaged Packages

Please inspect your package when it arrives.

If your package or product arrives damaged, please contact us at help@chillchica.com as soon as possible.

Please include your order number and clear photos of the damaged package and product so that we can evaluate the issue and determine an appropriate resolution.

Shipping Restrictions

We currently primarily ship orders within the United States.

Shipping availability may vary depending on the destination. We reserve the right to restrict or cancel orders to locations where shipping is unavailable or otherwise not permitted.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: help@chillchica.com