Return & Refund Policy

At Quit Mood, we are committed to providing high-quality products and a positive customer experience. Please review this policy carefully before placing your order.

All Sales Are Final

All purchases made through the Quit Mood website are final sale.

We do not accept returns or exchanges for products that have been delivered as ordered.

Because our products are personal-use products, we generally do not accept returns due to change of mind, personal preference, incorrect product selection, or other reasons unrelated to a product defect or fulfillment error.

Please carefully review your order and shipping information before completing your purchase.

Damaged, Defective, or Incorrect Items

We carefully inspect and package orders before shipment. However, if your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us at help@chillchica.com as soon as possible.

To help us evaluate the issue, please provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Clear photos of the shipping package and packaging, if applicable

After reviewing the information provided, we will determine whether the item qualifies for a replacement, refund, or other appropriate resolution.

If the issue is confirmed to have resulted from a product defect, shipping damage, or an error on our part, we will work with you to provide an appropriate resolution.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong product, please contact us before disposing of the product or packaging materials, whenever possible.

Please provide photos and your order information so that we can properly investigate the issue.

If the issue is confirmed, we may provide a replacement or refund at our discretion.

Delivered but Not Received

If the tracking information provided by the shipping carrier shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you are still unable to locate the package, please contact us at help@chillchica.com.

We will review the available shipping and tracking information and assist you with the next steps. Resolution of a delivered-but-missing package may depend on the circumstances and the information provided by the shipping carrier.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us immediately at help@chillchica.com.

We will do our best to update the shipping address if your order has not yet been processed or shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Quit Mood is not responsible for orders that cannot be delivered or are delivered to an incorrect location due to an incorrect or incomplete address provided by the customer.

Order Cancellations

Orders may begin processing shortly after they are placed.

If you would like to cancel or modify an order, please contact us as soon as possible at help@chillchica.com.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. However, we cannot guarantee that a cancellation will be possible once an order has entered processing or shipping.

If an order has already been shipped, it cannot be canceled through our customer service team.

Non-Refundable Situations

Except where required by applicable law or where an issue with the product or fulfillment is confirmed, we generally do not provide refunds for:

• Change of mind

• Personal preference

• Incorrect product selection

• Products that have been opened or used

• Damage caused after delivery

• Failure to follow product instructions

• Orders delivered to an incorrect address provided by the customer

• Packages confirmed as delivered by the carrier but subsequently lost or stolen

• Requests submitted after an extended period following delivery

• Any other situation unrelated to a product defect, damage, or fulfillment error

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Once a refund has been approved, please allow up to 10 business days for us to process the refund.

After we process the refund, your bank or credit card provider may require additional time to post the funds to your account. The exact timing may vary depending on your financial institution.

If you have been notified that your refund has been processed but have not received it after the applicable processing period, please contact us at help@chillchica.com.

Contact Us

If you have any questions about our Return & Refund Policy or believe there is an issue with your order, please contact us at:

Email: help@chillchica.com

We will review your request and determine the appropriate resolution based on the circumstances of your order and applicable requirements.